Meter Readers in most utility companies (Power, Water and Gas) go about with pen and sheets of paper to take readings from meters installed at customer sites, after which they proceed to the office to enter same readings into the system. This is an inefficient practice for meter readers as this causes redundancies and makes them prone to mistakes.
- Manual Capture of Meter Readings
Do your meter readers have issues taking readings real time? Do your readings approval process take longer than usual? Do your meter readers have visibility into meter readings trend to enable them make decisions? Meter Readers in most utility companies (Power, Water and Gas) go about with pen and sheets of paper to take readings from meters installed at customer sites, after which they proceed to the office to enter same readings into the system. This is an inefficient practice for meter readers as this causes redundancies and makes them prone to mistakes.
- Ineffective Communication Challenge
Are customers notified once readings are taken through mails or text messages? And Meter Readers find it difficult and time consuming to collect data for reporting to Customers?
- Manual & Inefficient Reporting Process
Are your meter readers able to see dashboards indicating status of readings taken within a vicinity, town and region over a given period of time?
- Customers Online Balance Enquiry and Payments
Are your customers able to enquire online real time current and previous bill payments, view trends of usage? Are your customers able to view electronic bill statements? Are they able to make projections? Are your customers able to register complaints, track updates and give feedbacks online real time? Are your customers able to make online payments using their smart phones, tablets and computers?
The lack of online mobile and desktop solutions makes lots of paper work inevitable for staff and customers
Do your top management have access to real time dashboards on the go? Can these dashboards be viewed through mobile and/or desktop applications?
This mobile application facilitates the meter readers to instantly input data into the visited customer account from the back office so that its bills are generated in time. The integration with google maps located the address of the customer accounts and there are several functions that Customer can also check their statements etc. As the application is integrated with payments gateway this will assist customer to effect payments. The above mobile applications is modular for Meter Readers, customers, Payments gateways, and also provide Executive intuitive dashboards in real time.
VESL Utility Service Mobile Applications
Utility Service Mobile Applications
Now Executives, Meter readers and customers can enjoy mobility at its best. VUSM allows you to all parties have access to real time and consistent information on Android, IOS and Windows Mobile devices. The Customer Self Service Mobile will be made available on Google and Apple Stores.
Easily integrated with ERP Applications
VUSM runs on an Oracle Database and can be easily integrated with Oracle E-Business Suite or other ERPs running on an Oracle Database. Unlike other mobile applications, upgrades are done automatically without the need for users to download from your OS store.
Integration with Payment Gateways
The mobile application uses web services to make calls to Payment gateways, Thereby making online bill payments easy and fast.
Improved Security Interface
The application is highly secure and can be accessed using mobile data or on a public Wi-Fi.
Key Benefits Include:
Reduce your operational Cost
By delivering a high degree of automation and following global best practices
Reduced Manual Processes
By removing the need for manual and disparate processes often including paper reports, emails and spreadsheets
Improved User Experience
With all audit, regulatory & statutory requirements associated with the proper reconciliation of data
Leverage your IT investments
No need to purchase new hardware